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LUMI User Support Team offers comprehensive support

The LUMI User Support Team (LUST) has launched web pages to provide comprehensive support services for future users of LUMI.

The LUST team consists of HPC experts from the LUMI consortium countries.

– One of the goals of LUMI is to be the number one in user experience. Having centralized user support will help in achieving this ambitious goal. The main aim of LUST is to provide comprehensive user support for the whole of Europe by building on the experience and expertise in HPC acquired by the different countries over the years, says Nicola Lo Gullo, Application specialist & head of LUST at CSC.

The newly launched web pages include a wide range of support services, including, e.g., FAQ, ways for skills development, updates about LUMI status, and a way to contact the support team.

– This is only the first step, and we are working continuously to develop more support services. At this point, we want to provide our possible users with a channel to contact us to ask for information about the LUMI world. If you have any questions about LUMI, how to access it, how to prepare your code to exploit LUMI to its best, how to develop workflows, and which type of HPC tools will be available, then contact us using the web forms or browse the FAQs to find the answers to your questions. The LUMI User Documentation will also be soon available which will enrich the offer of support services. Future users of LUMI, you are not alone; we are here to help and to receive your suggestions, Lo Gullo concludes.

Operations of LUMI starting in two phases

LUMI will be installed in two phases: in the first phase, completed during summer 2021, the CPU partition and storage systems were deployed. The second installation phase towards the end of the year will bring LUMI to its full grandeur, including the GPU partition.

Both installation phases are concluded with acceptance testing and pilot use. So LUMI will be in full swing in early 2022, but the CPU partition will be available already earlier during autumn 2021. Together with the CPU capacities, LUMI will feature an Early Access Platform for preparing applications for the GPU partition.

LUMI welcomes further early adopter projects from all LUMI consortium countries after the first phase of pilots has been completed.

LUMI User Support web pages: